Why maintenance matters
Reduce hack risk
Regular updates, access hardening, and security review reduce common infection paths.
Prevent downtime
Monitoring + backups help you recover quickly if something breaks.
Keep content fresh
Monthly support hours let you request small changes without new quotes every time.
Plans
Basic
Best for brochure sites and low-change websites.
- Core/plugin/theme updates (scheduled)
- Weekly backups + restore readiness
- Monthly security scan
- Monthly human review
- Monthly PDF report
- 1 hour minor content edits / month
Pro
Best value for small business sites.
- Everything in Basic
- 24/7 uptime monitoring + alerts
- Bi-weekly security review
- Performance baseline check
- 4 hours technical support / month
- Priority response (plan-based)
Business
For higher-risk sites, memberships, or e-commerce.
- Everything in Pro
- More frequent backups (site-based)
- Deeper security review
- Manual security review is performed once a week
- Higher priority queue
- 8 hours + development support / month
- Emergency help discounted (plan-based)
Plan comparison
| Feature |
Basic
$89/mo
|
Pro
Most Popular
$149/mo
|
Business
$229/mo
|
|---|---|---|---|
| Core maintenance | |||
| Core / plugin / theme updatesScheduled and validated | ✔ | ✔ | ✔ |
| BackupsFrequency depends on site size and plan | Weekly | Weekly | More frequent |
| Restore readinessWe verify the restore process | ✔ | ✔ | ✔ |
| Uptime monitoringAlerts when the site is down | ✘ | ✔ | ✔ |
| Security & review | |||
| Security scanningSignals we review + routine checks | Monthly | Bi-weekly | Weekly / deeper |
| Human inspectionChecklist-based review | ✔ | ✔ | ✔ |
| Itemized PDF reportDelivered after each review | ✔ | ✔ | ✔ |
| Support hours | |||
| Monthly support hoursSmall edits & minor improvements | 1h | 4h | 8h |
| Priority responseQueue priority (not a 24/7 SLA) | ✘ | ✔ | ✔ |
| Emergency discountIf a malware incident happens | ✘ | Plan-based | Plan-based |
How support hours work
Request → Confirm → Deliver
- Send a request by email (what to change + files/links).
- We create a ticket in our internal system and reply with scope + an hour estimate.
- You confirm the ticket (so we’re aligned on scope and hours).
- We work and keep notes in the ticket.
- Monthly summary shows used hours + completed items in your PDF report.
This ticket step is important: it prevents "unclear requests" and avoids surprise billing.
What counts (examples)
- Replace images/text
- Add/update pages or sections
- Minor layout tweaks
- Small module improvements
- Basic form changes
- Full redesign / rebranding
- Large new features
- Custom plugin development
- Complex integrations
- Paid licenses (3rd‑party)
- Hours reset monthly; unused hours do not roll over.
- If a request exceeds monthly hours, we can pause until next month or quote the remainder.
- We always confirm scope before starting.
Reporting & Proof of Work
FAQ
Do you provide a "never hacked again" guarantee?
No. No provider can guarantee that. We reduce risk through updates, reviews, and hardening guidance, and we respond quickly if issues happen.
What counts as "support hours"?
Minor content updates, small layout changes, image/text replacement, and small module improvements. Large features, complex redesigns, and custom plugin development are separate projects.
Do I have to move hosting?
No. We support many hosts. Managed hosting is optional and available on request.
Can I cancel anytime?
Yes. Most clients start month-to-month. Annual plans are optional and typically discounted.